Terms of service
Terms and Conditions of Service
Last updated: June 26, 2025
Welcome to Alessia Firenze. By using our website or purchasing our products, you agree to the following Terms and Conditions of Service. Please read them carefully as they govern your relationship with us and your use of our Services.
SECTION 1 – ACCESS AND ACCOUNT
You declare that you are of legal age in your jurisdiction. To use our Services, you may need to provide personal information such as email address, payment, and shipping details. You affirm that such data is truthful and up to date. Your account activity is your responsibility.
SECTION 2 – OUR PRODUCTS
We strive to accurately represent our products, but colors and details may vary between devices. We reserve the right to modify or discontinue products without prior notice.
SECTION 3 – ORDERS
By placing an order, you make an offer to purchase. Acceptance occurs only after our confirmation. Orders are subject to our Return and Refund Policy. Purchases must be for personal use and not for resale.
SECTION 4 – PRICES AND BILLING
Prices may change without notice. Unless otherwise indicated, prices exclude taxes, customs duties, or shipping fees. You agree to provide complete and accurate payment information and warrant that you have the authority to use the chosen payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed. Once the package is handed to the courier, risk passes to the customer. We are not responsible for delays caused by third parties.
SECTION 6 – INTELLECTUAL PROPERTY
All website content, including texts, images, and logos, are the property of Alessia Firenze or its licensors. You may not use such content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may offer third-party tools. Use is at your own risk. We recommend reviewing the terms of those tools directly with the providers.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for content or services offered by external sites linked from our website. Please read their terms and policies carefully.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our site is hosted by Shopify. Purchases are between you and Alessia Firenze. You release Shopify from any liability related to the transaction.
SECTION 10 – PRIVACY
Your personal data is processed according to our Privacy Policy. By using the site, you also accept Shopify’s terms, available on Shopify’s official site.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you provide may be used by us for any purpose without obligation or compensation. Feedback must be original and not infringe third-party rights.
SECTION 12 – RIGHT OF WITHDRAWAL
Under Directive 2011/83/EU, consumers have the right to withdraw from the purchase within 14 days from receipt, without providing a reason. For details, see our Return and Refund Policy.
SECTION 13 – ERRORS AND OMISSIONS
Errors in pricing, descriptions, or availability may occur. We reserve the right to correct them at any time, even after order submission.
SECTION 14 – PROHIBITED USES
You may not use the Services for illegal or unauthorized purposes. Any harmful or fraudulent conduct may result in account suspension.
SECTION 15 – TERMINATION
We may terminate access to the Services at any time. Certain sections (e.g., intellectual property, liability, privacy) will remain effective after termination.
SECTION 16 – WARRANTY LIMITATION
Services are provided “as is.” We do not guarantee they will be error-free, uninterrupted, or meet all expectations.
SECTION 17 – LIMITATION OF LIABILITY
To the extent permitted by law, we disclaim liability for indirect, incidental, consequential, or punitive damages arising from use of the Services or products.
SECTION 18 – INDEMNIFICATION
You agree to indemnify Alessia Firenze from any liability resulting from your violation of these Terms.
SECTION 19 – SEVERABILITY
If any part of these Terms is deemed invalid, the remaining provisions will remain fully effective.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Failure to exercise a right does not waive it. These Terms constitute the entire agreement between you and Alessia Firenze.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Changes become effective upon posting on the website.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms are governed by Italian law. Any disputes will be subject to the exclusive jurisdiction of the courts of Florence, Italy.
SECTION 23 – CONTACT INFORMATION
Legal name of the company: Pelletteria Nuovo Nanchino di Zhu Jiang Hua
Legal Address: Via Bruno Buozzi 10, 50145 Firenze (FI), Italia
Email: info@alessiafirenze.it
VAT Number: IT05285820485
Fiscal code: ZHUJGH78B65Z210X